Something that has been happening for a while, but have been picking up more recently where people will get their charcter’s kicked out of the game on Friday and their passwords already changed on them when they try to log back in.
Worse of all GMs will do nothing but say to call Customer Service when they open. Problem is that they aren’t open during the weekends so they have lost their character completely over the whole weekend. By the time they get a hold of their character all of their items are stripped as well as gil and any Rare/Ex items thrown out and more recently they change the character’s server to another one to change the character’s names.
Even more depressing when they call up Customer Service is that all of the billing and credit card information was swapped and because the person doesn’t have the current information they won’t help them. Even if they have the old information that was before it was changed on Friday.
Something came up that some people discovered was that a few very popular web sites had programs blocked by their firewalls trying to communicate back to these sites. One was FFXIAH and another was Somepage. I’m not sure if these have been fixed yet.
But for the most part what people have learned from basic investigating is that these programs would take a screenshot soon after Pol.exe was ran so they can get your Content ID number and either hope you used the password on any of the other sites that was already hacked or the program would log the keys you pressed and get your password that way.
The worst part of all this is that Square Enix will do nothing to restore your character even though the information is in the logs until you file a criminal complaint with your local police to get a subpoena before they’ll restore any part of the character. While Blizzard would look in the logs ban the players that hacked and restore the character back to the original state.